Return Policy

CTI offers a 20-day return policy on most products. Because most merchandise is subject to the manufacturers’ policy and return restrictions, CTI reserves the right to decline specific return requests based on those restrictions.  CTI makes no warranty or guarantee of compatibility of any type, implied or otherwise, on all items purchased. We encourage you to ask your Account Manager about specific return requirements before purchasing an item.

Non-Defective Product Returns

Non-defective merchandise may be returned within twenty (20) calendar days of the invoice date. Refunds are issued via original payment type. All non-defective returns authorized by CTI, whether opened or unopened, may be assessed a minimum 15% restocking fee.

Defective Product Returns

CTI must be notified within 3 business days of receipt of any item that is missing or physically damaged. CTI is not responsible for the cost to return defective merchandise and the product defects themselves, because we do not manufacture the products we carry.  However, upon receipt of defective merchandise, CTI will replace the item and ship the replacement to you at no charge. 

Responsibility for Shipping Costs

All shipping and insurance charges on all RMAs must be prepaid by the customer (NO CODs WILL BE ACCEPTED).Any extra courier charges resulting from an incomplete or inaccurate address will be the responsibility of the purchaser.

Nonrefundable Costs

Shipping and handling charges are not refundable under any circumstances.

All assembled systems are subject to our return policies, once the assembly of the system has commenced. In addition, there will be no refund of the system assembly fees.

Products that cannot be returned

Software, memory, toner, cartridge, UPS battery, scanner or printer cleaning kit, roller and roller kit are not returnable under any circumstances.

All special order sales are final.

Return Process – Request RMA Number

Prior to returning any item, you must receive a Return Merchandise Authorization (RMA) number. No return of any type will be accepted without a valid RMA number. Please complete and submit an RMA Return Request Form to request an RMA number.

Once approved, you will receive an email containing instructions and RMA label with your RMA number and assigned return address pre-printed on it. RMA numbers are valid for ten (10) calendar days from the date it was issued.

Please use our pre-printed label to ensure the quickest return possible. If you do not use our pre-printed label, please ensure the RMA number is clearly marked on the outside of the box. Packages without an RMA number clearly marked on the outside of the box or expired will be refused or returned to sender at the consumers risk and expense.

The return address will also need to be written clearly and match the assigned return address provided to you in the RMA approval email.    

Packaging of Returns

All products returned MUST be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories, and any other documentation included with the original shipment.

All merchandise returned must be enclosed in a box that meets all construction requirements of applicable freight classification. Packages received in any other type of container will be refused and will be returned to you at your expense. This includes but is not limited to items received packaged in an envelope.

Products damaged through neglect due to improper packaging or in shipment (this includes merchandise that was received and assumed defective by the customer), will void the warranty and will be returned to you non-repaired at your expense.

Computer components are sensitive instruments. To protect merchandise from shock, you will need to use a cushioning material. Foam is the best cushioning material and should be used on all sides of the merchandise inside the corrugated carton. To ensure the merchandise does not move inside the corrugated carton, make sure that you have secured the merchandise snugly with the same amount of cushioning on all sides due to the fact the carton could be dropped on any side during shipping. Seal the corrugated carton firmly using adhesive backed tape. Make sure all carton edges are sealed also to prevent any tearing.

For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery.